FAQs

1. Is Nova Smoke an 18+ store?

Yes. Nova Smoke is strictly for customers aged 18 years or older. By purchasing from our store, you confirm that you meet the legal age requirement.

2. What types of products do you sell?

We offer a focused selection of pod-based and nicotine alternatives, including:

  • Nic Salt

  • Pods

  • Disposables & Kits

  • Nicotine Pouches

All products are sourced from trusted manufacturers.

3. Are your products authentic?

Absolutely. We only sell 100% genuine and authentic products. Quality and safety are our top priorities.

4. Which product is best for beginners?

Beginners often prefer:

  • Pods for simplicity

  • Disposables & Kits for convenience

If you’re transitioning from cigarettes, Nic Salt products are also a popular choice.

5. Do Nicotine Pouches contain smoke or vapor?

No. Nicotine Pouches are smoke-free and vapor-free, making them a discreet alternative for adult nicotine users.

6. How do I choose the right nicotine strength?

  • Light users → Lower nicotine strength

  • Regular smokers → Medium to high nicotine strength

If unsure, start lower and adjust based on your comfort level.

7. Can I return or exchange products?

Due to hygiene and safety reasons, used or opened vape products cannot be returned or exchanged. Please check product details carefully before purchasing.

8. Is vaping safe?

Vaping is intended for adult users only and is not recommended for non-smokers, pregnant individuals, or those with medical conditions. Always use products responsibly.